AIRLINE INFORMATION
For your convenience, direct dial preset buttons are located on your guest room phone for Air Canada and Westjet. A listing of airlines and their respective phone numbers follow below.

Air Canada	265-9555	Cathay Pacific	1-800-268-6868
Air B.C.	265-9555	Continental	1-800-231-0856
Air New Zealand	1-800-663-5494	Delta Airlines	1-800-221-1212
Air U.K.	235-1161	Lufthansa	1-800-563-5954
American Airlines	1-800-433-7300	Northwest – KLM	1-800-225-2525
British Airways	1-800-247-9297	Quantas	1-800-227-4500

AIRPORT TRANSPORTATION
Taxis are available in front of the hotel and along our 6th Street exit. If you require a time call or a specific taxi company, please contact our Front Office who will assist you with the necessary arrangements.

ATMs
An ATM is located in our Lobby (24/7 accessibility) and in the Red Fox Pub.

BABY SITTING SERVICES
Our Guest Services Agents will assist with referrals to accredited child care agencies.

BELL SERVICE
Porterage service is available via Bellstaff daily between the hours of 7:00AM – 11:00PM. Located on the lobby level, our Bellstaff will be pleased to assist with all your porterage needs including baggage storage.

BUSINESS SERVICES
A CPU and printer are located in an office on the Lobby level; available for registered hotel guest usage between the hours of 7:00AM and 11:00PM. A 2nd computer is available for Internet access in the Lobby. Guest Services (the front office) will assist with your needs for fax and photocopying.

An onsite independent copier service, Copy Solutions is available during regular business hours through Copy Solutions is located at the 6th Street entrance into the Hotel. Referrals for word-processing upon request

CANCELLATIONS
The Ramada Hotel Downtown Calgary has a standard cancellation policy of 4:00PM on the day of arrival. A 72 hour cancellation policy is imposed during peak travel periods including, but not limited to, June Oil Show dates and during the Calgary Stampede. Advance purchase sell plans are non refundable unless otherwise noted in terms of booking at time of reservation. Negotiated group contracts, including FIT travel are subject to 30 and 60 day cancellation policies. Our reservations agent will confirm your cancellation policy at the time of booking. Unless otherwise instructed, a 1 night charge will be imposed for late cancellation and/or for failure to show while the Hotel holds a guaranteed reservation.

CAR RENTALS
Car rental agencies are conveniently located in the downtown. Our Guest Service Agents will be happy to assist in arranging a vehicle for you should you so desire. Local phone numbers are: Enterprise 263-1273 Thrifty 262-4400 National 262-4400 Hertz 233-8366-1300 Discount 299-1224 Budget 226-1550 Avis 269-6166.

CHECK – IN & CHECK – OUT TIMES
Check–in time is 3:00PM. Should your arrival be earlier in the day, and your room type of choice is available, we will allocate a room to you at that time. Check – out time is at 12:00 noon on the day of departure. If you require an extension, please contact the Front Desk on the day of departure. We will make every effort to accommodate your request and are pleased to offer complimentary luggage storage.

FRONT DESK
The Front Desk is available for your convenience 24 hours a day

VIDEO CHECK-OUT
Available on your television using the remote control and following the prompts.

EXPRESS CHECK-OUT
On the night prior to your check-out, a copy of your bill will be placed under your door if there is a credit card on your account. Your signed express check-out slip and keycard may be dropped in either the lobby or parkade express boxes prior to departure.

CHURCH SERVICES
Our Guest Service Agents are equipped with locations and service times closest to the hotel.

EXECUTIVE LEVELS
The rooms on the Executive Floors (3, 7, 8 and 9) are appointed with upgraded amenities including terry-cloth bathrobes and turn down service. For more information, please contact the Front Desk or Reservations.

CONFERENCE SERVICES
Located on the Lobby level, please contact the Sales and Catering Department for all of your meeting and service needs.

Antigua & Barbuda	416-961-3143	Italy	276-9389
Australia	604-684-1177	Jamaica	416-598-3008
Austria	283-6526	Kazakhstan	416-593-4043
Belgium	416-944-1422	Korea	416-368-3399
Chile	416-924-0106	Lithuania	416-538-2992
China	416-964-7260	Mexico	508-2777
Columbia	416-977-0098	Netherlands	266-2710
Cuba	416-234-8181	Norway	263-2270
El Salvador	416-975-0812	Panama	416-651-2350
Estonia	416-461-0764	Romania	416-585-5802
France	416-925-8041	Senegal	416-782-4676
Germany	247-3357	South Africa	416-944-8825
Great Britain	416-593-1267	Spain	416-977-1661
Guatemala	416-604-0655	Sweden	541-0354
Hong Kong	604-685-0883	Switzerland	233-8919
Hungary	252-4502	Ukraine	416-763-3114
Indonesia	416-360-4020	USA	416-595-1700
Israel	416-961-1126	Venezuela	416-960-6070

CREDIT CARDS
Major credit cards including Visa, Master Card, American Express and Diner’s Club are accepted as payment.

MEDICAL SERVICES
A 24 hour Medical Centre, Sheldon M. Chumir Health Centre, is located on 1213 4th Street SW.

ELECTRICAL CURRENT
Electrical current in all guest rooms is 110V.

HAIR SALON
A Hair Salon is located on site.

FAX SERVICES
Services are available through Guest Services (Front Desk).
The Hotel fax number is (403) 237-6127.

FOREIGN EXCHANGE CURRENCY
The Front Desk is available to convert US dollars to Canadian Dollars at competitive rates. Guests wishing to exchange larger amounts are best served by area banks who will offer exact exchange rates daily.

EXERCISE ROOM
Located on the 2nd Level, keycard entry will allow access daily on a 24 hour basis.

HOUSEKEEPING DEPARTMENT
The Housekeeping Department extends a warm welcome and endeavors always to make your stay a pleasant and relaxing experience.

Guest rooms are serviced from 8:00 a.m. to 4:30 p.m., Monday through Sunday. During these hours, room attendants will enter each room needing service. Night service may be arranged until 10:00 p.m. A “do not disturb” card is available for the doorknob. Outside of housekeeping hours, the Front Desk will do their very best to accommodate any special request you may have.

Housekeeping will be pleased to help if you require towels, humidifiers, ionizers, Iron and ironing boards, blankets, pillows, playpens or cots are located in each guest room.

A guest directory including our room service menu and stationary are found in-room.

ICE MACHINES
Ice is available on each floor between the elevators with the exception of the 4th floor.

MAPS
The in-room Where Calgary magazine offers useful maps to help with your Calgary navigation. Maps for driving, walking, cycling and jogging are also available at the Front Office

LAUNDRY AND DRY CLEANING
Laundry and dry cleaning is available for the same day and overnight. The hours for pick-up are on the laundry form which is located with the bag in your dresser. Please contact the Front Office for pick up or leave with the Bellperson in the lobby.
There is a Coin Laundry (one washer, one dryer) located inside the Exercise Room on the 2nd floor. Laundry soap and change is available at the Front Desk.

LOST AND FOUND
Inquiries regarding lost and found items will be handled promptly. Please contact our Hotel Operator for assistance.

MAIL AND COURIER SERVICES
Postage is available in the Shefield and Sons Gift Shop. Courier Services can be arranged with the assistance of our Front Desk.

PARKING
The Ramada Hotel has underground valet parking. Height restrictions apply. Propane vehicles are not accepted. There are many self parking alternatives in the neighborhood; please enquire with the Front Desk. Fee applies.

To call for your vehicle, press “parkade” on your guest room phone and the attendant will endeavor to have your vehicle ready by the time you enter the parkade.

PET FRIENDLY
The Ramada Hotel will accept a small pet in select smoking accommodation for a daily fee of $25.00 up to a 3 day maximum..

RESERVATIONS
In-house, please dial 3025. Locally, please dial 263-7600 or toll free (direct to the Hotel) call 1-800-661-8684. Should you wish to book Ramada elsewhere in North America, please dial Ramada Central reservations at 1-800-272-6232 or visit www.ramada.com.

ROOM SERVICE
Room Service is available daily between the hours of 7:00AM 11:00PM. The Room Service Menu is located in the in-room guest directory.

SAFETY DEPOSIT BOXES
Safe storage of documents and valuables is available at the Front Desk. Some size limitations apply.

SALES AND CATERING
Groups, meetings and social events can be arranged through our Sales and Catering, located on the Main Lobby level.

SECURITY
Is available 24 hours a day. Please contact the Hotel Operator for assistance.

SHOPPING
The gift shop is located off the Main Lobby and is open Monday to Sunday with abbreviated hours on weekends and holidays. Gifts, souvenirs, tobacco, lottery sales, specialty items, newspapers and magazines are available.

TAXES
Destination Marketing Fee 3% – Provincial Tourism Levy 4% – Goods and Services Tax (GST) 5%.

WAKE UP CALLS
Dial 0 to place a wake up call with the Operator. Guests may also set their own own wake-up calls by following the instructions on the guest room telephone or by setting the in-room clock radio.

Our Tenants meeting your service needs:

Shefield and Sons	Gift Shop	T: 403.233.8338	www.shefieldandsons.com
Copy Solutions	Photo Copy Services	T: 403.263.9199	copysolutions@telus.net
Salon Sugar	Hair Design	T: 403 234-9495	book@salonsugar.ca
DigiPro Imaging Lab	Photo Developing	T: 403.232.6838	info@digiprolab.com