Guest Services
Detailed information about guest services at the Ramada Plaza Calgary Downtown including hotel amenities, services, maps, and nearby attractions.
Airport Transportation
Taxis and Ride Share are available in front of the hotel. If you require a time call or a specific taxi company, please contact our Front Office who will assist you with the necessary arrangements.
Hotel Information
ATMs
An ATM is located in our Lobby (24/7 accessibility) and in The Fox on 6th.
Baby Sitting Services
Our Guest Services Agents will assist with referrals to accredited child care agencies.
Bell Service
Porterage service and baggage storage are available. Please direct your requests to the Front Desk.
Business Services
A CPU and printer are located in an office on the Lobby level; available for registered hotel guest usage between the hours of 7:00AM and 11:00PM. Guest Services (the front office) will assist with your needs for fax and photocopying.
Cancellations
The Ramada Hotel Downtown Calgary has a standard cancellation policy of 4:00PM on the day of arrival. A 72 hour cancellation policy is imposed during peak travel periods including, but not limited to, June Oil Show dates and during the Calgary Stampede. Advance purchase sell plans are non refundable unless otherwise noted in terms of booking at time of reservation. Negotiated group contracts, including FIT travel are subject to 30 and 60 day cancellation policies. Our reservations agent will confirm your cancellation policy at the time of booking. Unless otherwise instructed, a 1 night charge will be imposed for late cancellation and/or for failure to show while the Hotel holds a guaranteed reservation.
Car Rentals
Car rental agencies are conveniently located in the downtown. Our Guest Service Agents will be happy to assist in arranging a vehicle for you should you so desire. Local phone numbers are: Enterprise (403) 263-1273 Thrifty (403) 262-4400 National (403) 262-4400 Hertz (403) 233-8366-1300 Discount (403) 299-1224 Budget (403) 226-1550 Avis (403) 269-6166.
Check-In & Check-Out Times
Check–in time is 3:00PM. Should your arrival be earlier in the day, we will make every effort to allocate a room to you at that time. Check – out time is at 11:00AM on the day of departure. If you require an extension, please contact the Front Desk on the day of departure. We will make every effort to accommodate your request and are pleased to offer complimentary luggage storage.
Church Services
Our Guest Service Agents are equipped with locations and service times closest to the hotel.
Conference Services
Located on the Lobby level, please contact the Sales and Catering Department for all of your meeting and service needs. Theatre style – up to 350 ppl. Dinner reception – up to 250 ppl. Ten meeting rooms of varying sizes. Selection of rooms with natural lighting.
Credit Cards
Major credit cards including Visa, Master Card, American Express and Diner’s Club are accepted as payment. A credit card and matching picture ID are required at time of registration.
Electrical Current
Electrical current in all guest rooms is 110V.
Front Desk
The Front Desk is available for your convenience 24 hours a day
Hair Salon
Zuhair, offering a wide range of unisex hair and beauty services, is located on the front of the hotel on 8th Ave. SW. Email: hello@zuhair.ca Open Mon – Fri 9am-6pm & Saturdays 10am-5pm.
Fax Services
Services are available through Guest Services (Front Desk).
The Hotel fax number is (403) 237-6127.
Foreign Exchange Currency
The Front Desk is available to convert US dollars to Canadian Dollars at competitive rates. Guests wishing to exchange larger amounts are best served by area banks who will offer exact exchange rates daily.
Exercise Room
Located on the 2nd Level, keycard entry will allow access daily on a 24 hour basis.
Housekeeping Department
The Housekeeping Department extends a warm welcome and endeavors always to make your stay a pleasant and relaxing experience.
Guest rooms are serviced from 8:00 a.m. to 4:30 p.m., after the 3rd night of your stay. During these hours, room attendants will enter each room needing service. Should you need a towel refresh or garbage removal, this can be requested at anytime during your stay. A “do not disturb” card is available for the doorknob. Outside of housekeeping hours, the Front Desk will do their very best to accommodate any special request you may have.
Housekeeping will be pleased to help if you require towels, ionizers, iron and ironing boards, blankets, pillows, playpens or cots.
A guest directory including our room service menu and stationary are found in-room.
Ice Machines
Ice is available on each floor between the elevators with the exception of the 4th floor.
Maps
Maps for driving, walking, cycling and jogging are available at the Front Office.
Laundry and Dry Cleaning
Laundry and dry cleaning is available for the same day and overnight. The hours for pick-up are on the laundry form which is located with the bag in your dresser. Please contact the Front Office for pick up or leave in the lobby with our front desk.
There is a Coin Laundry (one washer, one dryer) located inside the Exercise Room on the 2nd floor. Laundry soap and change is available at the Front Desk.
Lost and Found
Inquiries regarding lost and found items will be handled promptly. Please contact our Hotel Operator for assistance.
Mail and Courier Services
Postage is available in the Shefield and Sons Gift Shop. Courier Services can be arranged with the assistance of our Front Desk.
Medical Services
A 24 hour Medical Centre, Sheldon M. Chumir Health Centre, is located on 1213 4th Street SW (approximately 6 blocks from the hotel),
Parking
The Ramada Hotel has underground valet parking. Height restrictions apply. Propane vehicles are not accepted. There are many self parking alternatives in the neighborhood; please enquire with the Front Desk. Regular daily fee for registered guest is $23.00 plus tax. One car per room.
To call for your vehicle, press “parkade” on your guest room phone and the attendant will endeavor to have your vehicle ready by the time you enter the parkade.
Pet Friendly
The Ramada Hotel will accept a small pet in select rooms for a fee of $25.00 per 3 days.
Reservations
In-house, please dial “0” to speak with our Front Desk. Locally, please dial (403) 263-7600 or toll free (direct to the Hotel) call 1-800-661-8684. Should you wish to book Ramada elsewhere in North America, please dial Ramada Central reservations at 1-800-272-6232 or visit www.ramada.com. Reservations via email direct to hotel: reservations@ramadacalgary.com
Room Service
Room Service is available daily between the hours of 7:00AM 6:00PM. The Room Service Menu is located in the in-room guest directory.
Safety Deposit Boxes
Safe storage of documents and valuables is available at the Front Desk. Some size limitations apply.
Sales and Catering
Groups, meetings and social events can be arranged through our Sales and Catering, located on the Main Lobby level. By email: sales@ramadacalgary.com
Security
Is available 24 hours a day. Please contact the Hotel Operator for assistance.
Shopping
Shefield and Sons gift shop is located off the Main Lobby and is open Monday to Sunday with abbreviated hours on weekends and holidays. Gifts, souvenirs, tobacco, lottery sales, specialty items, newspapers and magazines are available.
Taxes and Fees
Provincial Tourism Levy 4% – Goods and Services Tax (GST) 5% -Destination Marketing Fee 3%
Wake Up Calls
Dial 0 to place a wake up call with the Operator. Guests may also set their own own wake-up calls by following the instructions on the guest room telephone or by setting the in-room clock radio.
Wireless Internet
The Hotel is pleased to provide complimentary wireless Internet facilitated by a code issued to guests at time of registration. Wireless also available in 2nd floor banquet space and in all public areas.